Resolving Conflict

Conflict exists in all areas of life including organisations, both public and private. Conflict is a necessary catalyst that enhances an organisation's ability to progress and thrive in a constantly changing society. The challenge for individuals and organisations is in the response to conflict. Constructive response systems allow the individual or organisations to grow and move toward achieving ultimate goals.

EMD's Conflict Management workshop will equip individuals with the necessary skills to identify and diffuse conflict situations and to achieve positive outcomes for all parties.

Topics addressed in this workshop include:

	Defining and understanding conflict
	Difficult behaviours
	Techniques for dealing with negative behaviour
	Assertive vs. Aggressive
	Defusing others' anger
	Defusing own anger
	Tools for dealing with difficult situations
	The process of conflict management

What Next?

If you are interested in more information please give us a call on +61 2 8399 0011 and ask to speak to one of our consultants. 

Alternatively e-mail us at info@emdgroup.com.au or use the form on our Contact Us page.

PARTNERS in PROGRESS