Your Name              

Your Company        

Your e-mail address  

1. What language do you speak at home?  

2. Do you use non-English software to surf the Net?  Yes No

3. Who is your service provider?

4. How do you get your internet access?  Home Connection Office Educational Institution Other

If "Other" please specify 

5. How many hours on average did you spend on the Internet last week? 0-1 1-2 2-4 4-8 8-15 15-25 25-40 40+

6. What did you use the Internet for last week? Get work related information Get information for study Fun Chat Other

If "Other" please specify 

7. Do you want your service provider to provide information in your own language?  Yes No

8. Have you heard about the following service providers?
Ozemail  Yes No Australia Online Yes No
Bigpond Yes No
Do You know of any others ? Please specify

9. How did you hear about these service providers?

10. How do rate the service provided by them.  Good Fair Average Poor

11. What are the three biggest technical problems /concerns that you may have regarding the use of internet?

12. How can your service providers improve on their services?

13. What is your age group ? 0-18 19-24 25-29 30-39 40-49 50-59 60-69 70+

14. Gender ? Male Female