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Performance
Measurement and Improvement
| George Miltenyi's work with Robert Kaplan
(co-author of The Balance Scorecard) at Harvard Business School has been the launching pad
for EMD's work in the field of KPIs and Balanced Scorecards. George (in Australia) and
Robert (in USA) assisted Mobil Oil to introduce a series of Scorecards to translate
strategy and measure organisational performance. Performance
Measurement is the cornerstone of translating organisational strategy into clear outcomes.
These measures serve as a guidepost to all stakeholders in ensuring that the activities of
the organistaion is centered around the strategy.
Performance measures exist at the individual, team, unit,
division and at an organisational level. These various levels of performance measure need
to be aligned to ensure that everybody is working towards the same outcomes.
These days it is rare that a company does not periodically
review the performance of its staff, work teams, business units, senior managers and the
Board.
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It is recognised that the most effective performance
management systems are based on a balanced set of Key Performance Measures (KPIs) flowing
from the strategic or business plan. Performance management systems help to improve
organisational performance, employee productivity, drive performance based remuneration,
improve morale and assist with the retention of staff.
Our consultants assist clients to develop and then apply
KPIs which are then utilised in organisational and/or individual Scorecards, in process
improvement processes, benchmarking, the introduction of self-directed teams, performance
based remuneration systems, enterprise bargaining and performance contracts.
Through the programs listed below we partner with our
clients to meet their specific needs.
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Board
Performance Evaluations & Improvement |
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Rare is the company that does not periodically
review the performance of its key contributors. However, it is arguably the single most
important contributor that often manages to elude our scrutiny. This contributor is The
Board ... |
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Corporate
Scorecards |
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Developing Corporate Scorecards is a 1-day
facilitated session for senior executives, which focuses on developing and agreeing on the
organisation's scorecard based on vision and strategy ... |
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Individual
Scorecards |
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The primary objective of Developing Scorecards
is to translate the strategy of the business into a framework that will help generate
alignment of individual, departmental and organisational initiatives ... |
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KPI
Meetings |
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KPI deployment needs to occur in an integrated
manner at all levels across the organisation, and it needs to be perceived as an integral
part of achieving excellence based on partnership and empowerment ... |
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Performance
Agreements |
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When people know precisely what is expected of
them in terms of outcomes, their work becomes more focussed. Monitoring progress also
becomes easier when it is done against clear and agreed targets ... |
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Performance
Appraisals |
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Giving feedback is never easy. Many people
fear receiving it, and many people fear giving it. What if appraisal interviews were seen
from both sides as a way of helping people to develop and reach their full potential
within the organisation ... |
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Performance Based Remuneration |
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Many of our top clients are realising that
making employees stakeholders in the business can be one of the best ways to align
employees’ goals with organisational goals ... |
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Performance
Coaching |
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Is there a member of your management team who
is extremely talented at their job but generates more than their fair share of complaints
from team members ... |
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Performance Measurement |
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How well an organisation and its people
perform can be expressed through Key Performance Indicators (KPIs). EMD has special
expertise in how KPIs can help employees focus on the needs of their organisation and so
motivate them to achieve desired business goals ... |
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Surveys -
Organisational Climate, Cultural Change and Salary |
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'To examine or look at comprehensively, to
determine the boundaries, a gathering of a sample of data or opinions considered to be
representative of a whole' … |
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