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KPI Manual
If you drive workplace change, you’ll need this set of keys!
| EMD's Key Performance Indicators
Manual will assist you in identifying, developing and measuring key performance indicators
in your organisation. We developed our "version
one" KPI manual in conjunction with the Australian Government, industry and
employee representative organisations in 1996 (updated in 2002 and 2005). Our work is the
platform for what is considered in Australia as best practice approach to performance
measurment and the utilisation of organisational and individual Scorecards.
KPIs are designed to focus on measuring these various
components of performance.
The development and use of KPIs should form the basis for
the analysis of your organisation's current performance, its future requirements and the
improving strategies required for ongoing success. |
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KPI Self-Help Manual
Contents
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How to use this manual |
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Part One: The General Principles
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Part Two: The KPI Workbook |
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Part Three: The Facilitator's Resource Kit |
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Providing context for the introduction of KPIs
within your organisation |
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Performance Improvement |
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Key Performance Indicators |
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The relationship of KPIs to scorecards
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An introduction to Key Performance Indicators
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The context for performance measurement
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EMD's eight criteria is applied through a
series of 4 tests |
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The context for the introduction of KPIs |
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Devolution of business strategy / plan
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Continuous process improvement
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The contribution of KPIs to change initiatives |
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Readiness to implement KPIs |
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Pursuing inclusion and empowerment
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Our KPI Manual is complemented by EMD's KPI Scorecard Template, including a KPI Bank
and Guide for Trainers. With the entire package you will be able to implement an
integrated performance measurement and reporting system.
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The manual is available in downloadable pdf format. |
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